Streamlining Utility Billing: How BlueCrest's Automation Transforms Paper-Based Processes

Written at Aug 30, 2023 2:40:48 PM by Justin O'Donnell


We live in the digital era, an era where traditional industries—like utilities—face unique challenges: how do we cater to customers who still prefer traditional paper statements while still maintaining efficient and cost-effective operations? Utilities need to strike a delicate balance between meeting customer preferences for paper billing all while optimizing their own workflows. Every dollar counts. This is where BlueCrest’s innovative automation solutions can save the day. Keep reading to see how BlueCrest helps revolutionize the way utility statements are processed, from data through delivery.

The Predicament: Balancing Tradition and Efficiency

While most of us might prefer online bill pay, there’s still a surprising portion of utility customers who still request paper statements to be physically delivered to their homes. Additionally, the utility industry’s compliance requirements need the ability to send trackable past-due notifications. This creates a paper trail of communication. While these practices cater to customer practices and regulatory needs, it can be inefficient churning out all that paper, printing, postage, and manual processing.

Paper-based billing presents a delicate dance for utility companies striving for efficiency. The manual workflow involved with printing, tracking, sending, and processing paper statements can eat up resources and time. This can add up to increased costs, loss of revenue, higher fees for the customers, and compromised customer service.

The Solution: Empowering Utilities Through Automation

Enter automation. By automating processes, the utility industry can overcome many of these challenges. BlueCrest spent years innovating an entire suite of products dedicated to solving these challenges, turning what was once a headache into a streamlined, cost-effective, and accurate operation.

By automating the entire workflow from start to finish, utility companies can experience remarkable benefits:

  1. Speed and Efficiency: BlueCrest's automation solutions significantly accelerate the entire billing process. With fewer personnel required and improved accuracy, utilities can drastically reduce both the time and effort dedicated to paper-based processing.
  2. Cost Savings: Automation cuts down on manual labor. This leads to reduced staffing needs and lower operational costs. The result? Increased financial outcomes for utility companies and potentially lower fees for consumers. Win-win.
  3. Accuracy and Compliance: In industries with heavy regulations, like utilities, maintaining full visibility and mail tracking is crucial. BlueCrest's file-based processing ensures that all mail is sent out correctly, enhancing both regulatory compliance and customer trust.
  4. Customer Satisfaction: By improving the efficiency and accuracy of billing processes, utility companies can enhance the customer experience. They’re able to meet diverse customer preferences without compromising service quality. It’s the best of both worlds.
  5. Customized Solutions: BlueCrest tailors automation solutions to each utility company's unique needs. This personalized approach ensures that the chosen components, equipment, software, and services align perfectly with specific operational requirements. We call it our consultative approach, an approach where we partner with you to understand your operation and design a solution that fits.

Embracing a Future

In the rapidly evolving utility landscape, BlueCrest stands as a beacon of innovation, offering automation solutions that empower utility companies to overcome the challenges of paper-based billing processes. We take great joy in looking toward the future, listening to your challenges, and innovating new solutions that help you get business done. No matter the size or scope of your operation, BlueCrest experts are standing by to help you optimize and automate—from data through delivery.

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Justin O'Donnell


Justin is Marketing Communications Manager for BlueCrest.


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