We love documents: This is the slogan for DATEN_PARTNER - one of the most advanced document management companies in the market. Producing modern communications that recipients love to receive requires a passion for the process of high-quality, secure document production. DATEN_PARTNER, together with its technology partner BlueCrest, has optimised every step of this production process to ensure that the documents they produce are perfect on arrival.

For more than 40 years DATEN_PARTNER has been one of the leading full-service providers for innovative document management in Germany. By aggregating data management, production, postal consolidation as well as analogue and digital dispatch, the company transforms data streams into targeted documents quickly and flexibly, and always in a creative, individual and demand-oriented manner. Customers from various industries with different outsourcing requirements benefit from the know-how and performance of DATEN_PARTNER.

Quality and versatility through modern technologies

BlueCrest is one of the few technology providers with solutions that cover every touchpoint of document production. This broad portfolio is fully exploited by DATEN_PARTNER, and their production facility in Erkrath has become an impressive showcase for closed, integrated and secure mail processing possible today with the latest technology. The latest acquisition - BlueCrest’s IntelliJet 20 HD printing system with Brilliant Ink - brings further quality and versatility to the business.

The IntelliJet 20 printing system prints highly personalized transactional mail at up to 152 metres per minute with a native resolution of up to 2,400 nozzles per inch. It is specifically designed to optimize operational efficiency and produce high quality communications. The crisp, highquality output doesn’t have to hide from offset printing; market-leading HP Brilliant Ink inkjet technology and pigment inks provide a wide colour gamut and durable products for a variety of substrates.

Market for printed full-colour communication is growing

‘‘By investing in the IntelliJet 20 HD system, we are ensuring that our service offering remains comprehensive and leading-edge. The IntelliJet 20 is a key factor in enabling us to process a wide range of applications on a single platform and at a lower cost per mail piece,’’ explains Axel Both, Managing Director of DATEN_PARTNER. ‘‘Not only has the system already proven itself for our transactional volumes, but it is also very well positioned to take us into more marketing-driven applications. There is a growing market for full colour, personalized printed communications and the IntelliJet 20 delivers the necessary quality for such applications. Having a system that can cover both transactional and direct marketing jobs gives us the platform to grow the business.’’

Production with audit-proof data integrity

DATEN_PARTNER uses EPIC and MPS high-speed mail inserting systems from BlueCrest for transactional mail processing. In order to offer the greatest possible flexibility and individualization to customers for their communications, and to further optimise the production processes, a Print+ Messenger inkjet full-colour printing system is also part of the operation. Personalized envelopes can thus be processed in-line, i.e. at the full speed of up to 26,000 envelopes per hour.

Using BlueCrest Direct Connect software, DATEN_PARTNER receives complete tracking and precise documentation at the end of the production process, showing which operator has inserted which letter on which machine and whether the item contains all the required inserts. This ensures audit-proof data integrity.

“We have enjoyed a successful, trusting partnership with BlueCrest for more than 30 years. The outstanding performance of BlueCrest technology has helped us steadily increase the volume of transactional shipments we process for clients in industries such as banking and insurance.”
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Axel Both, Managing Director, DATEN_PARTNER

Productivity becomes visible with DirectView software

The more the technological possibilities and the document volumes grow for DATEN_PARTNER, the more complex the challenge of monitoring the entire production operation becomes. BlueCrest’s DirectView software provides the company with an instant overview, so the production team can monitor work-cell productivity and maintain optimal performance. Colour-coded graphics help operators quickly see where they are in relation to operational goals.

‘‘DirectView gives us clear insight into productive, unproductive and unused time, and tracking data provides us with a meaningful audit trail, documented integrity processes and a platform for continuous improvement,’’ Axel Both explains. ‘‘This allows us to ensure that we are fulfilling orders in a timely, efficient and profitable manner.’’

Performance and productivity are guaranteed on site by competent BlueCrest service experts who maintain and optimize the various systems along the entire production process. For DATEN_PARTNER this is another advantage of the partnership with BlueCrest. ‘‘Having experts on site who are familiar with all the key elements of an integrated print and mail process is invaluable to us,’’ explains Axel Both. ‘‘Not only does this reduce the waiting time for repairs, but it also means that someone is on site to assist in monitoring the progress of the process and identifying potential improvements.’’

The example of DATEN_PARTNER shows that with the right technology, the right people and the right process, it is possible to fall in love with the printed document anew.

‘‘As our tagline says - ‘We love documents’ - and in BlueCrest we have a partner that loves documents as much as we do and supports our production processes throughout the end-to-end cycle, from data in to message out. This is partnership in the truest sense, where BlueCrest works with us to achieve better results for DATEN_PARTNER and thus for our customers,’’ Axel Both concludes. ‘‘There is no doubt that BlueCrest has played a key role in bringing the DATEN_PARTNER name to the forefront of document management.’’

BlueCrest integrated print-and-mail solutions give CSG a new platform for high quality, integrity and growth.

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